Packages are generally shipped within 1 day after receipt of
payment and are shipped via USPS insured with tracking. Whichever shipment choice you make, we will provide you with a
link to track your package online. We do not ship packages during the
weekend (Saturday-Sunday), so orders placed over the weekend will be
shipped on the following Monday.
**A shipment delay will happen if the product has a lead time. Lead times are the general ship date and then take into account your shipping choice.
Quantum Robotics currently only uses USPS. All domestic (USA) orders are shipped via USPS. This insures our packages are delivered in 1-4 business days from the time it leaves our hands. You will receive a tracking number on your order as soon as it is processed which will allow you to track your package from our doorstep to yours via USPS.com.
International orders are shipped using USPS which is the US Postal Service. For postal orders, the packages are handed off to your countries postal service for 'door-to-door' delivery. There are three options for postal shipment, First class international, Priority Mail, & Priority Mail Express International.
You are responsible for any VAT,
tariff, duty, taxes, handling fees, brokerage charges, customs clearance
charges, etc. required by your country for importing consumer goods! There is
no way for Quantum Robotics (the shipper) to predict your country's customs/fee
habits. If you do not pay the required
brokerage fees, VAT, tariff, duty, taxes, handling fees, customs
clearance charges, etc - we cannot issue any refunds.
If you choose to pay with PayPal for quick and easy payment processing, your Confirmed Address will need to be kept up to date.
When checking out, please select PayPal as your payment method. Once
re-directed to PayPal's processing page, you will be allowed to use a
Credit or Debit card to complete your transaction.
For certain items we offer Pre-Orders (usually popular, hard to keep in stock items, and sometimes pre-releases). If you're placing an order for a Pre-Order of an item, it is recommended you create an order with *ONLY* the item which is being Pre-Ordered. Orders that are placed that contain both Pre-Ordered items, and currently In Stock items will be delayed shipping until the Pre-Order item is available. This is due to our Pre-Order software that manages the stock and shipping departments. Sorry for any inconvenience this might cause.